Terms of service

General Terms and Conditions

Scope

These General Terms and Conditions of Sale (hereinafter: GTC) apply to all contracts concluded between us via our online shop,

Artline Group d.o.o.

Phone: +38617778285

E-mail: client@artline-resin.eu

Address: Voduškova ul. 45, Ljubljana, 1000 Ljubljana, Slovenia

Registration number: 9282262000

and you as our customer. The General Terms & Conditions apply regardless of whether you are a consumer, entrepreneur or merchant. All agreements made between you and us in connection with the purchase contract result in particular from these General Terms and Conditions, our written order confirmation. We do not accept any deviating terms and conditions of the customer. This also applies if we do not expressly object to their inclusion.

Conclusion of contract

The presentation and advertising of items in our online shop does not constitute a binding offer to conclude a purchase order. By submitting an order via the online shop by clicking the pay now button, you place a legally binding order. You are bound to the order for a period of two (2) weeks after placing the order. We will confirm receipt of your order placed via our online shop by e-mail. Such an e-mail does not constitute a binding acceptance of the order unless, in addition to the confirmation of receipt, the acceptance is declared at the same time. A contract is only concluded when we accept your order by means of a declaration of acceptance or by delivering the ordered items. If the delivery of the goods ordered by you is not possible, for example because the corresponding goods are not in stock, we shall refrain from making a declaration of acceptance. In this case, a contract is not concluded. We will inform you of this and refund any payment already received without delay.

When submitting an offer via the seller's online order form, the contract is saved by the seller and sent to the customer (e.g. e-mail or other communication method, in text) together with links to our policies after the order has been sent.

While placing an order via the seller's online order form, the customer can identify possible input errors by carefully reading the information displayed on the screen. The customer can continuously correct his entries before the order is placed as part of the electronic ordering process using the usual keyboard and mouse functions. In addition, all entries are displayed again in a confirmation window before the order is placed and can also be corrected there using the usual keyboard and mouse functions.

The order processing and contact usually takes place via email and automated order processing. The customer must ensure that the e-mail address provided by him for order processing is correct so that the e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller or commissioned by third parties to process the order can be delivered.

OUR RIGHTS not to accept your order and/or to cancel a contract

All orders on the platform are subject to the availability of the products. We reserve the right not to accept an order for any reason. In addition, we reserve the right to cancel a submitted order and/or terminate a contract with written notification for the following reasons without being liable for any damage or costs other than the repayment of fees already paid due to the cancelled order and/or contract:

The product is not available/in stock;
Your billing information is incorrect or unverifiable;
Your order is identified by our security systems as unusual or susceptible to fraud;
The display of the price on the platform was incorrect;
We could not deliver to the address you provided.

Right of withdrawal

See our refund policy about the right of withdrawal and returns. The right of withdrawal does not apply to consumers who do not belong to any member state of the European Union at the time the order is submitted and/or the contract is concluded and whose sole place of residence and delivery address are outside the European Union at the time the order is submitted and/or the contract is concluded.

Terms of delivery and reservation of advance payment

We are entitled to make partial deliveries insofar as this is reasonable for you. The delivery period depends on the chosen delivery method, unless otherwise agreed i.e. for self-collection.

The delivery of goods takes place regularly on the shipping route and to the delivery address specified by the customer. When processing the transaction, the delivery address given in the purchase process by the customer is decisive. Deviating from this, if the payment method PayPal is selected, the delivery address stored by the customer at PayPal at the time of payment is decisive.

If the transport company sends the shipped goods back to the seller because delivery to the customer was not possible, the customer bears the costs for the unsuccessful shipment. This does not apply if the customer is not responsible for the circumstances that led to the impossibility of delivery or if he was temporarily prevented from accepting the service offered, unless the seller announced the service to him a reasonable time in advance. Furthermore, this does not apply with regard to the costs for the delivery if the customer effectively exercises his right of withdrawal. If the customer effectively exercises the right of cancellation, the regulation made in the seller's refund policy applies to the return costs.

If the customer acts as a consumer, the risk of accidental loss and accidental deterioration of the goods sold only passes when the goods are handed over to the customer or an authorized recipient. Deviating from this, the risk of accidental loss and accidental deterioration of the goods sold also passes to the customer for consumers as soon as the seller hands over the goods to the carrier.

The seller reserves the right to withdraw from the submitted order and/or the contract in the event of incorrect or improper delivery to himself. This only applies in the event that the seller is not responsible for the non-delivery and has concluded a specific hedging transaction with the supplier with due diligence. The seller will use all reasonable efforts to procure the goods. In the case of unavailability or only partial availability of the goods, the customer will be informed and the consideration will be refunded.

In the case of self-collection, the seller first informs the customer by email that the goods he has ordered are ready for collection. After receiving this email, the customer can collect the goods at the seller's warehouse after consultation with the seller. In this case, no shipping costs will be charged, instead a pick&pack flat fee is charged.

Prices and shipping

All price quotations in our online shop are final prices listed at the checkout once the customer has chosen the option he or she needs. The standard shipping costs are indicated in our price quotations in our online shop. The price and applicable shipping costs are also displayed in the order mask before you submit the order. Upon request of the parties, the seller may agree to differing delivery times, costs, methods. In this case the customer is liable for the extra costs accepted by him/her.

For deliveries to countries outside the European Union, additional costs may arise in individual cases for which the seller is not responsible and which are to be borne by the customer. These include, for example, costs for money transfers by banks (eg transfer fees, exchange rate fees) or import duties or taxes (eg customs duties). Such costs can also be incurred in relation to the transfer of money if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union.

If we fulfil your order by partial deliveries, you will only incur shipping costs for the first partial delivery. If the partial deliveries are made at your request, we will charge shipping costs for each partial delivery.

Terms of payment, retention of title

The purchase price and shipping costs are due for payment immediately, unless otherwise agreed, e.g. if cash on delivery is selected as payment method. You can pay the purchase price and the shipping costs at your choice only with the payment options offered by us. In relation to consumers, the delivered goods remain Artline Group d.o.o.’s property until the purchase price has been paid in full.

In relation to businesses / entrepreneurs, the seller retains ownership of the delivered goods until all claims from an ongoing business relationship have been settled in full. This does not affect the passing of the risk of accidental loss and accidental deterioration of the goods.

If the customer acts as an entrepreneur, he is entitled to resell the reserved goods in the ordinary course of business. The customer assigns all resulting claims against third parties to the seller in advance in the amount of the respective invoice value (including sales tax). This assignment applies regardless of whether the reserved goods have been resold without or after processing. The customer remains authorized to collect the claims even after the assignment. The seller's authority to collect the claims himself remains unaffected. However, the seller will not collect the claims as long as the customer meets his payment obligations to the seller, does not default in payment and no application for the opening of insolvency proceedings has been filed.

If you select the "PayPal Express" payment method, the payment will be processed via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal" ), under the validity of PayPal - Terms of use.

In cooperation with Stripe we offer further payment options. The conditions of Stripe apply.

In cooperation with Klarna Bank AB (publ) we offer the payment options for Germany and Austria. Payment is made to Klarna:. The conditions of Klarna apply.

Warranty

We are liable for material defects or defects of title of delivered items in accordance with the applicable statutory provisions. A product that is already defective upon delivery (warranty case) will be replaced by a defect-free product at the customer's discretion. The customer is advised that there is no warranty case if the product had the agreed quality at the time of transfer of risk.

A warranty case does not exist in particular in the following cases:

in the event of damage caused by the customer by misuse or improper use,

in the event of damage caused by the products having been exposed to harmful external influences at the customer's premises (in particular exposing to direct sunlight, extreme temperatures, humidity, exceptional physical or electrical stress, voltage fluctuations, static electricity, fire and other cases).

The voucher is redeemable until the specified period on the voucher. The voucher code can only be redeemed once.

Promotional vouchers can only be redeemed by consumers.

Individual products can be excluded from the voucher campaign if a corresponding restriction results from the content of the campaign voucher.

Promotional vouchers can only be redeemed before completing the ordering process. Subsequent offsetting is not possible.

The value of the goods must be at least the amount of the promotional voucher. Any remaining credit will not be refunded by the seller.

If the value of the promotional voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be selected to settle the difference.

The balance of a promotional voucher will neither be paid out in cash nor will interest be paid.

The campaign voucher will not be refunded if the customer returns the goods paid for in whole or in part with the campaign voucher within the scope of his statutory right of withdrawal.

The promotional voucher is only intended for use by the person named on it. A transfer of the promotional voucher to third parties is excluded. The seller is entitled, but not obliged, to check the material entitlement of the respective voucher holder.

Third party infringement indemnification

If, according to the content of the contract, the seller owes not only the delivery of goods but also the processing of the goods according to certain specifications of the customer, the customer must ensure that the content provided to the seller for the purpose of processing does not infringe the rights of third parties (e.g. copyrights or trademark rights). The customer indemnifies the seller against third-party claims that they may assert against the seller in connection with a violation of their rights through the contractual use of the customer's content by the seller. The customer also assumes the reasonable costs of the necessary legal defence, including all court and attorney's fees in the statutory amount. This does not apply if the customer is not responsible for the infringement.

Applicable law and place of jurisdiction

The law of Slovenia applies with the exclusion of the UN Convention on Contracts for the International Sale of Goods. If you are a merchant, the exclusive place of jurisdiction is the registered office of the seller.

Consumer arbitration

The European Commission has provided a European Online Dispute Resolution platform. This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.

We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

Consumers and/or customers agree to firstly address any issue directly to the seller so that both sides can solve the problem peacefully in negotiations.

Updated: 09.06.2023 by Süle https://sulelaw.com

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Terms of service

The voucher is redeemable until the specified period on the voucher. The voucher code can only be redeemed once.

The European Commission has provided a European Online Dispute Resolution platform. This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.