Local Delivery & Returns

This is our delivery and returns policy for Montenegro orders. For International orders, please refer to this page.

DELIVERY FEES

Local (Singapore) delivery fees:

• Order value < $100: Flat fee of $5*
• Order value > $100: Free delivery *
• *Fees may apply for for remote and hard to access areas.

Please take note that the order value valid for free delivery is based on physical products (that require physical delivery) in your order. It does not include the amount paid for non-physical products such as gift cards, workshops or digital downloads, even if they are combined within the same order. Delivery fees will be invoiced accordingly if not charged due to the latter.

We deliver most orders via a private courier. Please ensure that there is someone to receive your parcel as a signature is required upon delivery.
Please contact us prior to placing your order if you require express or same-day delivery. While we will do our best to help, please take note that same-day delivery is still subject to availability of the courier.

*For bulky items, the delivery will go as far as the trolley can reach. If there are stairs to take, we recommend that you open up your parcel to bring up smaller items to your unit, and or you may pay a small fee directly to the delivery man to carry them up. For bulky orders, the delivery man will firstly call you in advance to make sure that there is someone there to receive the parcel, and check if there is a lift landing. If there is no lift landing, the aforementioned clause will apply.

*We are also unable to deliver where export documentation is required. If you wish to engage a local agent or forwarder to export your order, kindly contact us prior to placing your order.

ORDER DISPATCH & DELIVERY LEAD TIMES

Once you have placed your order, please allow 2-5 working days for us to pack and dispatch your order. When you receive the tracking number, it means that your order has been packed and arranged for courier pick up. Once your order has been picked up by the courier, it takes 1-3 working days for you to receive your order. 

Please take note that orders with pre-order and/or made-to order items will take a longer time to dispatch depending on the individual item's stated lead time.

LOCAL PICK UP

You may choose to pick up your order at our store. Please select the "Pick Up" option when you check out online. The address and directions to our store can be found here.

Once you have placed your order, please allow 1-2 working days for us to pack your order. You will receive a confirmation email once your order is ready for pick up. Please call / WhatsApp +382 67 860872 if you need to do an urgent pick up.

Please take note that the pick up time window is strictly 10.30am-5pm only. Please show us your confirmation email with your order number when you come to pick up your order. 

All orders must be picked up within 1 month. If you are unable to visit our store for pick up, you may opt for delivery at a flat fee of $5. Please call / WhatsApp +382 67 860872  to inform us in advance. Orders that are not collected within 1 month will be automatically cancelled and forfeited. 

CANCELLATIONS

If your order has  been packed or dispatched and you still want to cancel your order, there will be a 10% cancellation admin fee. Hence, we will only be able to refund 90% of the order amount.

If your order has not been packed or dispatched you may choose to exchange the item in your order for another item of the same value of more. You may need to top up if the order value is higher, but no refunds will be given if the order value is lower.

RETURNS, EXCHANGES & REFUNDS

Once the order has been packed and dispatched, we do not offer returns, exchanges or refunds in the event that you change your mind.

If you have any issues pertaining to one or more items in your order, please contact us within 3 business days after receiving your order. We will assess each request on a case-by-case basis.

In the event that we agree to replace or issue a store credit for one or more items in your order, you will need to send these items back to us within 3 business days of our written approval of a replacement or store credit. Returned items must be with their original packaging in unused condition. Once we receive the returned items, we will process your order replacement or store credit within 10 business days. We reserve the right to refuse your request if the returned items are not in their original packaging, used, not in original condition as described, or if you fail to return the items back to us within the stipulated time frame. Please retain your mailing receipt to prove your shipment date.

Delivery fees for returns will be borne by you, unless otherwise stated. You are advised to use a trackable mailing service as we cannot be liable for returns lost in transit.

For returned parcels, the delivery fee cannot be refunded. Please take note that a restocking fee of 10% will apply for all returns.

We will not entertain exchange or refund requests for purchases made through a third party.

FAILED DELIVERIES

It is your responsibility to provide us with a complete and correct address. If your parcel has been returned to us due to an incomplete or inaccurate address, we'll contact you for a redelivery (delivery and handling fees will apply) once we receive the undelivered parcel.

In the event where the postman cannot reach you and the parcel is returned to us, the same redelivery fee would apply.